Shipping & Returns
Shipping
Shipping is free on all our products. The price on the website is inclusive of all taxes and shipping.
First Month / First Time Customer:
Your first Scentdeck package should ship from our facility and arrive at your door within 5 days of placing your order. Just remember to choose your first scent within 12 hours of placing your order.
After the First Month
By the second month, depending on the plan you have purchased, the package will depart within 5 business days of your queue due date. If you have not selected the fragrance by your due date, do not worry. We will send you the perfume of the month selected by our experts to keep you smelling great.
Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because fragrances are considered Hazardous Materials, there may be delays in ground shipping.
À la carte
À la carte orders typically ship within 2 business days (please add travel time from here on average 4 to 7 days depending on your location).
As soon as your fragrance has shipped, you’ll receive an email with your tracking information. Just click on the link and it will take you to your shipping dashboard. In case you can’t find the email, you can always access your tracking number from your Scentdeck account. Simply hover over your name while signed in and select “Order Tracking”. Once in “Order Tracking”, you will be able to look at your tracking details. If you click on the link below you will be sent directly to your tracking page.
Tracking Link: https://www.scentdeck.com/tracking
The tracking information is typically available within 5 days after you have been billed.
We currently ship only within India, but we hope to expand internationally soon!
Returns & Refunds
We do not accept returns on subscription shipments or à la carte fragrance vials. Scentdeck subscriptions are nonrefundable and ineligible for returns unless they are not delivered in perfect condition, in which case they are replaceable within 5 days of the original shipping date. To minimize issues, please make sure to review your queue on an ongoing basis to ensure that we ship the fragrances you’d like to receive!
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@scentdeck.com.
If you receive a damaged product, we will provide you with a replacement. All you have to do is email us with the details and an attached picture.!
Important pointers:
*Please attach a picture with your email so we can expedite the process.
*Please inform us about the damaged product within 5 days of delivery.
